What you need to know when exploring financial services solutions.Leading Customer Experience Solutions Provider Seeks High Quality Talent to Service Growing…A leading consumer electronics retailer required a custom technical support outsourcing solution to meet their staffing needs while maintaining their current branding and culture.A high-end American retailer came to Alorica to provide its first ever offshore customer service outsourcing solution in the Philippines for customer care and first party collections.A leading global retailer was ranked #1 in having the best retail return policy—yet the program was very costly for high-end electronics—and a tech support outsourcing solution was needed that would reduce returns while still differentiating their service to members. We can help.A high-end American retailer came to Alorica to provide its first ever offshore customer service outsourcing solution in the Philippines for customer care and first party collections. Flexibility and At-Home Solutions Help Maintain Continuity Amidst COVID-19.Learn about our team and how we make lives better…one interaction at a time—for our clients, customers, colleagues and communities.Work-at-Home solutions let clients rapidly deploy the most qualified talent, regardless of their geographic location.Global Digital Transformation Provider Wins Big by Enhancing the Customer Experience for the Best Brands on the PlanetHappier customers. As businesses continue to evaluate and segment data…As millennials reshape the consumer landscape, it’s critical to ensure that your solutions align with their customer experience expectations.A leading global retailer was ranked #1 in having the best retail return policy—yet the program was very costly for high-end electronics—and a tech support outsourcing solution was needed that would reduce returns while still differentiating their service to members.A leading consumer electronics retailer required a custom technical support outsourcing solution to meet their staffing needs while maintaining their current branding and culture.A high-end American retailer came to Alorica to provide its first ever offshore customer service outsourcing solution in the Philippines for customer care and first party collections.Your business has unique customer management needs.
When John Miller and his staff at Alorica in Bluefield were deciding what do for the holiday as part of the company’s Making Lives Better Alorica program, the cold weather had an impact. Don’t risk failing to meet their expectations. Will callers never speak to a live human again? And flexibility to meet your customers’ needs.Customers expect an ongoing, positive relationship with your brand—but nothing is more frustrating than when they don’t know where to turn for help. In this blog, we explore how a loyalty program rewards both customer and company, and how tracking progress and monitoring feedback leads to continuous improvement and customer retention.Each customer interaction is an opportunity to increase loyalty. Customers love earning rewards when purchasing products or services—but they only gravitate to loyalty programs with an easy-to-understand point system and clear value proposition. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.Ensure you select a back-up loan servicer that safeguards service continuity and customer relationships. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.When a major telecommunications company needed to enhance their virtual workforce, we sprang into action with an industry-leading work at home solution.Leading Customer Experience Solutions Provider Seeks High Quality Talent to Service Growing…Traditional contact center KPIs may not indicate service delivery issues, and tend to drive unintended behaviors. Alorica implemented a unique new-hire training approach, increasing the speed to proficiency for technical support staffing during steady state and holiday seasonal ramps.Training: Reduced new-hire training from 12 weeks to just 4 weeksStaffing: Successfully completed yearly 3x staffing ramps for holiday season since 2005Average year-over-year quality improvement with increased agent performanceAlorica’s Work-at-Home solution of more than 6,000 virtual call center outsourcing agents allows us to easily support zero calls one hour—and 100,000 calls an hour later—for a national shopping network.Hours of training at Alorica brought agents up to speed, compared to 80 hours needed internallyIncrease in staffing within 3 hours’ notice; Alorica can create on-demand redundancy when a client’s site goes down unexpectedly (in this case, due to weather emergency)Are robots taking over the customer service world?