Essentially you can't refuse a product that is defective (otherwise you'll be charged for shipping it back). At 9:50am my husband gets a call that the delivery will have to be rescheduled. The delivery company had set up delivery to my home and had a damaged bed frame. I purchased a “custom made” sectional off the website in April with scheduled delivery in August or September. You wont regret dishing out more money for quality in the long run.I saw a high-end reproduction of the Noguchi coffee table on the ROVE website and decided to purchase it. Keep in mind I've been waiting for this for almost 2 weeks already. Buyer beware they offer shipping times that are not true but just 'good faith' estimates which they do not tell you. All the best to you and your home!Beautiful customer service I must say. Shipping was fast,but they didn't deliver on my scheduled day(which didn't make me happy) but they made it the next day.
Although the shipping company was a 3rd party company, they certainly made it clear that they represent Rove Concepts. Thank you Rove Concept!Perfect service with the perfect pricing. Answered all my questions and shipped out replacement parts to remedy a small issue on my Eames lounge chair. While we expect our designer to share this amongst her network, I also wanted to share on here. Thankfully, it was everything I wanted and more. They ended up giving us a $100 rebate (one $1,300 purchase price) but we are now stuck with a $600 floor repair bill and a table top with defects. This is not quality of service or care for items.Be careful of their damage policies. He said that I had no recourse to escalate my complaint and that I had agreed to receive a replacement from China. So I took off another day from work for the second attempt of delivery. Their employees were so personable and knows exactly the detail of their products. The compact size of the original sofa is ideal for smaller spaces, while custom configurations of the sectional can be a perfect fit for any living room. I discovered one to my taste at Rove Concepts, It was an awesome experience.My grandmother needed a handcrafted stool on which he can rest his aching legs. I am totally uninterested in the blame game that goes on between the delivery service and Rove, it isn’t excusable to place the client in the middle, just deliver a product that you sold...period!This company has a lack of customer service that is quite shocking in comparison to the effort they put into marketing their product. Pay over 3, 6, or 12 months with 10% APR financing when you complete a purchase using Affirm. I will surely come back again as well as recommend your products and services to my families and friends. It's gorgeous. One piece was rusted the others banged and dented up in addition to the pet hair and lint that was attached to these pieces. Over the past 12+ months I have spent lots of money on chairs and tables and their quality has surpassed the price. It may be slightly more expensive than the rest of reproduction company but it certainly is better deal when considered every details concerned and quality of the leather.Vaswani here.. Their services are always straightforward and you always get what you want delivered to you at a fair price. Beware. !I try to buy everything online, and have been impressed by this retailers good quality furniture, value and customer service. There are too many companies out there that take responsibility for their customer's experience from start to finish and make everything in their power to make it right when there's an issue. I will never order from here again.Don't miss to check their website, if you really want something more creative and conventional furniture for your house. I find myself always shopping this site.....I am a modern contemporary design snob....ok I admit it....crazy about this site! I tried to contact Rove Concepts and explain to them that it is not acceptable to cancel delivery day 10 min before the delivery window and that I would not be able to take time off work to accommodate anther delivery. Affirm loans made by Cross River Bank, member FDIC.Handmade in our overseas workshops. I want everybody to check them out if you want the perfection.I'm totally dissatisfied with Rove Concepts Furniture. I always end up here to find exactly what I am looking for. Rove Concepts have really done a great job. Glad you are enjoying our products!You know you are shopping rightly when you decide to get your sofas, beds, lounge, dining chairs, armchairs, from Rove Concepts!Avoid buying marble tables from this company. We won't share your address with anybody else.Your email has been added to our one time notification list when this product returns to stock.Browse our seasonal trends and designer curated look books.Share photos of our furniture styled in your home. We are so glad to find you. From now on, I will buy only to this company.I will never order from this place again. Hope you enjoy your chairs for many years to come :)My experience with Rove Concept was perfect, from the searching process to the purchasing to the delivery. My item arrived on time in a pristine condition. We paid $600 delivery fee. I had to take time off because they only deliver on weekdays, so two lost days is a big deal.